Frequently Asked Questions
Frequently Asked Questions
We are a family-run business based in the Northwest of England and set up by our founder Rachel. We are real and we are here, be it to guide you from the start, at 3am when the world is sleeping or to help create everlasting memories on the day. We still cry at each and every wedding, the words, the detail, everything matters to us. We want your wedding planning to be happy, worry free and easy and for you to have the power to create your dream day because it really is all about you.
We put you at the heart of your Wedding Day by giving you the inspiration to create your life-changing, worry-free, holistic and love filled wedding. Our mission is to be the most beloved wedding planning brand, building bespoke beauty wherever we go. We are your pocket rocket wedding planner, for a minimal cost bringing wedding inspiration and innovation to every couple. Everything we do will be driven by experience, knowledge, love and fun. We will love, honour and cherish you, keeping you at the heart of everything we do.
We have created a user-friendly journey from saying yes to ‘I do’, based around your journal. We help you finesse your finances, make the best decisions and stay on the same page as a couple with expert advice and technology. Having completed over 10,000 weddings between our team of experts and contributors, we have the expertise to help you create a day that you, your love, family and friends will thoroughly enjoy and create those dream memories that you will hold dear to your heart for the rest of your lives.
Your data is held by Staxo Group Limited’s secure server in the UK.
The X Party Group Ltd hold Combined Liability Insurance including Professional Indemnity and Cyber Liability Insurance, all of which is underwritten with Hiscox Underwriting Limited, who are authorised and regulated by the Financial Conduct Authority.
You get a personalised plan on our individual, bespoke web-based planning platform, you’re buying the tools you need to help protect yourself from too much stress whilst planning your dream wedding day. Our platform is all about you, because that’s what we believe your dream day is too.
Packed with ideas, advice and resources to support you, we keep you at the heart of our content to ensure that we are the one-stop point of reference for you to be you, be true and be luxe.
We offer a 14 day cooling off period. During the 14 days, you can cancel for any reason if you are not satisfied and get your money back. To do so, please email [email protected] in the first instance.
Your plan is yours from the date you sign up, whether to the free or paid version, until two weeks after your wedding day.
Be our guest, that’s why we’ve given you some of our expertise for free! You just won’t have full access to the full version of our site or be able to enjoy your personalised plan on the free version.
No. We take payment via Stripe or Paypal and do not store any payment details on our servers.
We do not share your data with any third-party suppliers, apart from The Staxo Group Limited who host our secure servers. The Wedding Party planning platform is all about you. Rather than us overwhelming you with things you don’t need, we put the control firmly back with you. So, if you’d like our help finding a wedding photographer, we’ll guide you. Our platform is to help you keep control of your costs and keep your to-do list under easy management.
This is not a service that we offer currently, your personalised plan is just that, personal and all about you.
This is not a service we offer currently.
Not at the moment but you can manage your guest’s replies through our platform. This is a service that we are looking at providing in the future.
If we haven’t answered your question above, get in touch with us at [email protected] and we will get back to you as soon as we are able.
We know that together we can create a day that you, your love, family and friends will thoroughly enjoy and create those dream memories that you will hold dear to your heart for the rest of your lives. We are delighted to have you with us.
Ready to Start Planning Your Dream Wedding?
Join us today and become a TWP Insider for just £97. We will put you at the heart of your Wedding Day by giving you the inspiration to create your life-changing, worry-free, holistic and love filled wedding. We are your pocket rocket wedding planner, bringing wedding inspiration and innovation to every couple. Everything we do is driven by experience, knowledge, love, and fun. We will love, honour, and cherish you, keeping you at the heart of everything we do.